Service Current 13 Feb 12 Feb 11 Feb 10 Feb 9 Feb
General availability
Web client
Login & sessions
Mail delivery
Mail access (IMAP/POP)
Calendar (CalDAV)
File storage (FTP/DAV)
Contacts (LDAP)

Recent events

Service Time Status Message
General availability 6 Feb 2016 20:16:15 UTC
(1 week ago)
Everything has been stable for the last half-hour so I think we can call this "fixed" for now. We've got work to do to improve our network reliability and will be talking seriously with NYI and Level 3 about it this week.
General availability 6 Feb 2016 19:45:14 UTC
(1 week ago)
We're back online. All services appear to be available and mail is being delivered. Some mail may have been deferred and take a little while to arrive, but there should be nothing lost. We're continuing to work with NYI and Level 3 to understand what's going on.
General availability 6 Feb 2016 19:36:32 UTC
(1 week ago)
Our DDoS protection at Level 3 is misbehaving and blocking legitimate traffic. They're working on it. No ETA yet but we're getting regular updates and will let you know if anything changes.
General availability 6 Feb 2016 18:44:30 UTC
(1 week ago)
Outage appears to be a network issue between NYI and Level 3. NYI and Level 3 are working on it.
General availability 6 Feb 2016 18:16:42 UTC
(1 week ago)
We seem to have lost network to our main datacentre at NYI. We're investigating now.
Mail delivery 28 Jan 2016 19:57:14 UTC
(2 weeks ago)
All queues are cleared and mail is delivering immediately again
Mail delivery 28 Jan 2016 19:27:43 UTC
(2 weeks ago)
Due to a sudden influx of mail, delivery of new messages is delayed by a few minutes on some servers. We expect the backlog to clear soon.
General availability 26 Jan 2016 13:54:43 UTC
(2 weeks ago)
Everything is looking good. Sorry about the mess. We'll be revisiting our maintenance processes soon to make sure we're keeping enough capacity online at all times.
General availability 26 Jan 2016 13:36:24 UTC
(2 weeks ago)
Almost there. I need to restart Cyrus masters on a single server, which may affect service for some users for a few minutes.
General availability 26 Jan 2016 12:55:15 UTC
(2 weeks ago)
Things are slowly coming back to normal as we bring servers back up and distribute load across them. Thanks for your patience. I'll post again once everything is looking good.

Status Legend

  • The service is operating normally

  • The service is unavailable

  • The service is operating in a degraded capacity