| Service | Current | 1 Aug | 31 Jul | 30 Jul | 29 Jul | 28 Jul |
|---|---|---|---|---|---|---|
| General availability | ||||||
| Web client | ||||||
| Login & sessions | ||||||
| Mail delivery | ||||||
| Mail access (IMAP/POP) | ||||||
| Calendar (CalDAV) | ||||||
| File storage (FTP/DAV) | ||||||
| Contacts (LDAP) | ||||||
| Support System |
Recent events
| Service | Time | Status | Message |
|---|---|---|---|
| General availability |
9 Jun 2021 23:38:41 UTC
(1 month ago) |
Access to Fastmail services has been restored. System status is currently normal for all users. We're continuing to monitor the situation. Thank you for your patience and understanding. | |
| General availability |
9 Jun 2021 23:08:37 UTC
(1 month ago) |
We're seeing an issue with loading Fastmail for some users. We’re working to implement a solution. | |
| General availability |
9 Jun 2021 14:43:49 UTC
(1 month ago) |
Upstream network issues have been resolved. No mail has been lost. | |
| General availability |
9 Jun 2021 09:30:43 UTC
(1 month ago) |
We have narrowed down the problem between our servers and some network providers. The issue is occurring outside our systems, however we are seeing what we can do to help resolve it. In the meantime, please try connecting to us via a different network, such as your phone network. | |
| General availability |
9 Jun 2021 08:22:29 UTC
(1 month ago) |
Some customers are reporting problems reaching our servers. We believe these errors are caused by network failures between us and certain ISPs. If you are seeing problems, please reach out to support@fastmail.com and, if possible, provide a traceroute. | |
| Login & sessions |
20 Apr 2021 02:43:26 UTC
(3 months ago) |
We've resolved the issue and the ability to log out has been restored. No mail has been lost. | |
| Login & sessions |
20 Apr 2021 01:44:49 UTC
(3 months ago) |
Customers are currently unable to log out. We've isolated the cause and expect it will be resolved within an hour. | |
| Support System |
19 Mar 2021 20:37:08 UTC
(4 months ago) |
Access to the customer support system has been restored, and we're ready to assist you! | |
| Support System |
19 Mar 2021 20:04:20 UTC
(4 months ago) |
Our customer support system will experience a brief downtime expected to last 10 to 30 minutes. During this time, our support team will not be responding to requests. Tickets emailed to support@fastmail.com will be delayed, but not lost. | |
| Support System |
19 Mar 2021 02:30:46 UTC
(4 months ago) |
Access to the customer support system has been restored, and we're ready to assist you! |
Status Legend
-
The service is operating normally
-
The service is unavailable
-
The service is operating in a degraded capacity
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