FastMail Status Mail access (IMAP/POP) - Up E5B1E72C-0B78-11E8-9186-86E4A0A70CD9 Tue, 6 Feb 2018 20:04:11 -0000 2018-02-06T20:04:11 Service has been restore, mail access should be normal for all users. Mail access (IMAP/POP) - Warning 1C4DE852-0B75-11E8-9186-86E4A0A70CD9 Tue, 6 Feb 2018 19:37:04 -0000 2018-02-06T19:37:04 Due to a server error, some users may unable to access their mail right now. Work is underway. Web client - Up 46479446-0AEE-11E8-9186-86E4A0A70CD9 Tue, 6 Feb 2018 03:31:53 -0000 2018-02-06T03:31:53 The web UI was unavailable for a few minutes due to a deploy problem. It's been fixed, and everything is working normally. Sorry about that! General availability - Up C4F7164E-0158-11E8-9186-86E4A0A70CD9 Wed, 24 Jan 2018 22:49:00 -0000 2018-01-24T22:49:00 We're back! All services moved to alternate servers, and we're now looking into the hardware fault in more detail. Thanks for your patience! General availability - Warning 0C21A98E-0146-11E8-9186-86E4A0A70CD9 Wed, 24 Jan 2018 20:34:59 -0000 2018-01-24T20:34:59 Some mailboxes are currently unavailable due to a hardware failure, but should be back soon. General availability - Up 8E60FA9C-E7D0-11E7-9186-86E4A0A70CD9 Sat, 23 Dec 2017 11:00:58 -0000 2017-12-23T11:00:58 Services restored. It looks like an OS disk failed. We'll get it replaced and repair the damage over the next day or two and get that machine back into service for Christmas. Thanks for your patience! General availability - Warning 3642EEDC-E7CC-11E7-9186-86E4A0A70CD9 Sat, 23 Dec 2017 10:29:52 -0000 2017-12-23T10:29:52 One mail store server has crashed. We're moving services over to a backup server. We'll be back in a few minutes. General availability - Up 00869DDC-D554-11E7-9186-86E4A0A70CD9 Wed, 29 Nov 2017 22:24:02 -0000 2017-11-29T22:24:02 Services restored. A network config change by our datacentre provider went wrong, and has been reverted. We're working with them to understand how it happened and what we can do to avoid similar problems in the future. Thanks for your patience! General availability - Down AD958FE6-D550-11E7-9186-86E4A0A70CD9 Wed, 29 Nov 2017 22:00:14 -0000 2017-11-29T22:00:14 There appears to be a network fault at our primary datacentre. Operations staff are working on it. We'll let you know when we've got more info. General availability - Up E2FAAEB2-C9B3-11E7-9186-86E4A0A70CD9 Wed, 15 Nov 2017 03:20:10 -0000 2017-11-15T03:20:10 Services restored. The problem was traced to a bug in a firewall update that went unnoticed. We'll be working to improve our testing to ensure this type of problem gets caught before it goes live. Sorry about that, and thanks for your patience!