Feb 9, 05:46:24 GMT+0
Investigating -
Some customers are experiencing interrupted access to Fastmail services. We're looking into it..
Feb 9, 06:08:00 GMT+0
Resolved -
A mail server failed & caused the issues some users were experiencing. We've corrected the problem and access has been restored. No mail has been lost..
Feb 8, 19:33:24 GMT+0
Monitoring -
Some users may have experienced interrupted access to Fastmail services. No mail has been lost. We're continuing to monitor the situation..
Feb 8, 20:00:13 GMT+0
Resolved -
This incident has been resolved..
Feb 1, 17:10:00 GMT+0
Investigating -
Some customers are experiencing delays in receiving mail. We're looking into it..
Feb 1, 18:26:43 GMT+0
Resolved -
This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..
Dec 13, 17:30:00 GMT+0
Investigating -
Some customers are experiencing interrupted access to Fastmail services. We're looking into it..
Dec 13, 17:39:00 GMT+0
Resolved -
Some users may have experienced issues during a failover. We've corrected the problem. User access has been restored. This incident has been resolved..
Dec 13, 09:00:00 GMT+0
Resolved -
Our marketing website www.fastmail.com was down for a short period as part of maintenance, during which time accounts continued to be accessible from https://app.fastmail.com. The service is now restored..
Nov 28, 02:50:00 GMT+0
Resolved -
Some users were unable to connect via IMAP/POP/SMTP for 30 minutes. We've corrected the problem and access has been restored. No mail has been lost. .
Nov 4, 13:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 4, 11:00:00 GMT+0
Identified -
There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window.
We expect a downtime of up to two hours, after which payment processing will return to normal.
The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4)..
Nov 4, 11:00:01 GMT+0
Identified -
Maintenance is now in progress.
Oct 14, 08:18:00 GMT+0
Investigating -
Some users are experiencing delay in accessing Fastmail services. We are investigating the issue. .
Oct 14, 10:43:31 GMT+0
Resolved -
Network issues between Australia and our servers in the US caused delayed responses to our Australian customers. The issue is resolved as of now. No mail was lost. We'll continue to monitor..
Sep 28, 03:00:00 GMT+0
Identified -
Our website at [www.fastmail.com](https://www.fastmail.com/) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via [app.fastmail.com](https://app.fastmail.com/) will remain available.
The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28)..
Sep 28, 10:44:40 GMT+0
Completed -
Scheduled maintenance for our website at [www.fastmail.com](https://www.fastmail.com/) is complete..
Sep 28, 03:00:01 GMT+0
Identified -
Maintenance is now in progress.
Sep 28, 09:12:05 GMT+0
Identified -
Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible..
Sep 19, 18:04:16 GMT+0
Investigating -
Some customers are experiencing issues accessing Fastmail services. We're looking into it..
Sep 19, 18:32:04 GMT+0
Resolved -
We've addressed a hardware issue which caused connection issues for some users. Access has been restored and no mail has been lost..
Sep 18, 06:00:00 GMT+0
Identified -
On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at [www.fastmail.com](https://www.fastmail.com) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via [app.fastmail.com](https://app.fastmail.com/) will remain available..
Sep 18, 06:00:01 GMT+0
Identified -
Maintenance is now in progress.
Sep 18, 06:37:24 GMT+0
Identified -
Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team..
Sep 18, 07:21:03 GMT+0
Identified -
Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com..
Sep 18, 07:59:01 GMT+0
Completed -
Scheduled maintenance for our marketing website at www.fastmail.com is complete..
Aug 31, 04:15:00 GMT+0
Identified -
Some users are seeing delays in sending and receiving certain emails..
Aug 31, 05:25:00 GMT+0
Resolved -
Issues with delays in mail delivery that affected some users should now be resolved. No mail has been lost. A component of our phishing protection system hit an internal limit causing the issue..
Aug 29, 05:15:00 GMT+0
Identified -
Some users are seeing network-related issues with connecting to our servers..
Aug 29, 06:45:00 GMT+0
Resolved -
This incident has been resolved. We've corrected the problem and access has been restored. No mail has been lost..
Aug 26, 03:06:00 GMT+0
Identified -
A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins..
Aug 26, 03:26:00 GMT+0
Resolved -
We moved all services to the backup database server, and are investigating the reboot on the one which failed..
Aug 9, 14:14:00 GMT+0
Investigating -
Some users are seeing network related issues with connecting to our services..
Aug 9, 16:11:00 GMT+0
Resolved -
This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward..
Jul 13, 09:32:33 GMT+0
Resolved -
Some users experienced a temporary interrupted access to our marketing site (www.fastmail.com). Our services have been up and accessible from app.fastmail.com. No mail has been lost..
Jul 7, 08:29:19 GMT+0
Resolved -
We wrote more about this incident and our plans for reducing the risk of similar incidents in future [on our blog](https://www.fastmail.com/blog/partial-outage-on-30-june-2023/)..
Jun 30, 16:19:08 GMT+0
Identified -
Users in some locations continue to experience issues connecting to Fastmail services. Your ability to connect to Fastmail may vary based on your network. If possible, you may be able to connect via an alternate network, such as a VPN or mobile network.
Some mail is delayed..
Jun 30, 19:34:51 GMT+0
Identified -
We're still having some network problems that leave a small percentage of users unable to connect with Fastmail. Investigation so far suggests that we're seeing a routing error on one route in particular into Fastmail's primary data center. We're working with our network provider and others to find an exact cause and a fix..
Jul 1, 00:02:28 GMT+0
Resolved -
This incident has been resolved. Network connectivity on a limited set of routes had been interrupted due to damage to a cross-site connection. No mail has been lost as a result of this incident, although external delivery of some mail was delayed. We will be taking steps to ensure future incidents like this will be resolved more quickly..
Jun 30, 04:00:00 GMT+0
Investigating -
.
Jun 30, 06:21:00 GMT+0
Identified -
We are aware that some customers are experiencing interrupted access to Fastmail services. Our network provider is currently investigating..
Jun 2, 06:13:28 GMT+0
Investigating -
We have received reports from a small number of users that some incoming mail may be slightly delayed. We are currently investigating. .
Jun 2, 07:19:18 GMT+0
Resolved -
Issues with delays on mail delivery that affected a small number of users should now be resolved. We are continuing to investigate the root cause of the issue. If you see any further problems, contact support@fastmail.com..
May 16, 18:00:00 GMT+0
Resolved -
On Tuesday, May 16th, 2023, the old Fastmail Status page was retired and replaced with Instatus. Past status events were not back-filled, so not every day before May 16th 2023 was actually incident free..